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ENG201 Solved Grand Quiz Spring 2021
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ENG201 SOLVED MCQs
Which of the following familiar expressions is correct replacement for ‘lucrative’?
Profitable
Verbs and ________ are more concrete than adverbs and adjectives.
Nouns
The good organization of the content means ___________.
Both of the above
Did the doctor look __________ your leg?
At
‘I left smoking long ago’_________
I gave up smoking long ago
How can you make your message forceful?
By using comparisons, By using figurative language……both
Which one of the following phrases are likely to offend and should be avoided?
I must refuse, we must deny
A computer programmer will write a/an _________ to gain specific information about an upcoming release of a software product from XYZ company.
Inquiry letter
In bad news messages, the __________ is of crucial importance.
Tone
A bad News message always begins with a _______ that provides a transmission to the refusal.
Neutral statement
In a business message, the words freedom, prestige, compassion, free, and comfort evoke ________ feelings.
Positive
If you are using letterhead stationery, include only the __________. Two lines below the bottom of the letterhead.
Date
Business messages generally have _________ purposes.
Three
With restructuring of companies, communications are now created mainly by _______
All employees
Select the option which is an example of a clear and coherent sentence.
His report focused on age and gender of managers
Eriq is just like all the French, so dismissive of Americans. The sentence contains _________
Racial Bais
The patient shows normal _________ and appears to be psychologically stable.
Affect
Which of the following words fall in the category of unfamiliar words?
Ascertain and Peruse……Both
Full-Time college students should spend at least six hours a week studying if you want to succeed.
If they want to succeed
___________at the moment. I’ll get to the market.
As it isn’t raining
Which of the following helps you to focus meeting on the core of topics and control its pace and flow?
Agenda
The purpose of giving complete ___________ is to ensure that the audience has no confusion or lingering doubt about the message.
Supporting details
__________ minutes are often required by federal, state, or local law, by-laws, charters, or regulations in any organization.
Formal
A sales letter is a document designed to generate sales; therefore. It persuades the reader to ___________
All options
Mathematics _______ John’s favorite subject, while Civics is Andrea’s favorite subject.
Is
In business communications use the ________ format if the document will be sent to outside individuals.
Letters
______________ is one of the cores of concreteness.
Grammar
____________ makes a statement of support for a candidate by assessing the applicant’s qualities and capabilities for performing a particular task.
Recommendation letters
When you are dissatisfied with a company’s product or service, which of the following is the best option?
Written claim letter
Mr. John will ________ the report.
Consider
Select the option which gives the exact meaning of the verb ‘ accept’
Receive
When punctuation marks are omitted in the opening and closing lines of a letter, the punctuation style is called.
Open
Which of the following is the most important part of indirect plan?
Buffer
What is a common mistake made in writing persuasive messages?
Using you perspective
_________ words are usually more vivid than long ones and improve the readability of a document.
Short words
Which of the following transitional markers shows ‘additional details’?
: moreover, furthermore, in addition, besides…All
There are ________ types of minutes
Two
They talked about things and persons _______ they remembered.
That
An order latter is also known as a _________ or purchase order letter, it begins the paper trail of a specific purchase.
PO
They saw a parking space ___________ two cars and drove ____________it.
Between/ into
______________share a general document architecture, which is usually modified to suit specific circumstances.
Proposals
The message senders need to assess their message from the eyes of the ________ to be sure that they have included all the relevant information
Received
English _______ is constantly charging
Language and pronunciation……both
What is style in writing?
Style is the way of using words to achieve a certain tone or overall impression in wirting
When placing __________ you don’t need to excite your reader’s interest, just stale your needs clearly and directly
Order
The _________ of an order letter is to provide the vendor with detailed instruction for fulfilling an order.
Objective
The persuasive message gives _________ to the audience.
A free choice
Which one of the following is a specialized prepared to share relevant information with the media?
An e-mail
Most organization rely on _________ for their existence.
Successful proposal writing
If you ____________ anything to say, just speak out.
Have
_________means preparing every message with the message receiver in mind.
Consideration
Choose the following verb from the following options.
Produce
Solicited and unsolicited are types of ___________
Memos
In bad news messages, you as a business person need to help your audience understand the under the circumstances, your decision was ______ and reasonable.
Fair
Functional words express relationships among content words.
True
The main idea of a business message is usually ____________ which is/are concisely stated.
One idea
__________ are an essential component of almost all admissions, grant and employment processes.
References
Concreteness does not make use of denotative words instead of connotative words
False
The selection of format, style and organization of a report is done independent of the reader’s requirement.
True
Sarah washed the apples ________ them in the fridge.
And put
Will you please provide the details of the equipment utilization for the last quarter? This statement is an example of;
A routine inquiry
A message which ________ in a reliable and competent manner is labeled as a credible message.
Completes an idea
In a coherent sentence the words are arranged so that the ideas clearly express the intended meaning.
True
Where’s ________USB drive I lent you last week ?
The
In______ the organization sends out uninvited messages to sell a product or service.
Persuasive and formal reports…both
A letter of _________ asks someone for specific information.
Inquiry
Either answers _________ acceptable.
Is
Which one of the following is an example of a nonverbal message?
Eye contact
Which of the following is not a general purpose common to business communication?
To negotiate
Concise business writing includes____________
None of the above and sentences ……both options
One should be careful about the chances of being ______ while making a direct request.
Misunderstood
Mr. Ms and Mrs Are
Recipient titles
A memorandum is a document which is.
All options
In business communication use the ___________ format if the information is being sent inside an organization.
Memorandum
In business communication use the ________ format if the document will be sent to outside individuals
Letter
_________________is considered to be the best attitude in business environment.
You-attitude
One of the aspects of editing a message is to______________
Install editing software
When it doubt, use the more familiar words; audience will understand them better. This is the ‘golden rule of_____’
Clarity
_____________ is achieved through a balance between precise language and familiar language
Clarity
In a ______________ sentence the words are arranged so that the ideas clearly express the intended meaning.
Coherent
Which of the following is the first and the most essential step in writing bad news messages?
buffer
The mechanical insertion of ‘ phase’ and ‘ thank you’ does not ensure_______
Courtesy
Which of the following is a part of an indirect plan?
All options
_________ are an essential component of almost all admissions, grant and employment processes as it provides a statement of support for a candidate.
References and recommendations
__________ Words are usually more vivid than long ones and improve the readability of a document.
Short
Any information against the expectations of _______ is considered bad news.
All options
Adjustment letter is a letter in answer to a __________ letter. The answer may either be a refusal or a grant
Complaint
The quality that gives force to important parts of sentences and paragraphs is _________
Emphasis
Content words (nouns, verbs, adjectives, adverbs ) have both a denotative meaning as well as connotative meaning.
True
When no special persuasion is needed, the use of ___________ is recommended.
Direct request
A good business letter is simple and straightforward without being harsh or ______.
Patronizing
Keep your _________ simple and focused, so the purpose of your letter is clear.
Letter
Which type of letter can be used as a legal document to show the transaction between the customer and vendor?
Order letter
Consideration simply means that the writer shows _________ in his communication style.
Empathy
Breaking the longer sentences into shorter ones improves____________
Readability
Which of the following is associated with scholarly writing?
Formal writing
What are you doing __________ the weekend?
On
Which of the following aspects are covered by the words ‘report’?
Both a&b
The lawyer __________ his relative innocent.
Aims to prove
Acknowledgments are appropriate for__________
Larger orders
_________letter is written you want to recognize someone for his help or support when you were in trouble
Appreciation
The aim of a _______ is to establish a working relationship to make it happen.
Business proposal
Which of the following letter accompanies a larger item, usually a document?
Transmittal letter
Getting the meaning from your head accurately to the reader is the purpose of ________
Clarity
Credit references are generally used to determine the credit of a person or individual
True
Communication that seems inconsequential can become very important if information it contains is ________
Complete and effective
Generally speaking, in business we communicate _________
To both persuade and inform
____________ are considered binding contracts, so one should avoid implying offers or promises that can’t be delivered
sales letter
While composing a business message, choose words that _________ be misinterpreted.
Won’t
Most organizations rely on __________ for their existence.
Meeting with companies
__________ at the beginning of a persuasive request shows the reader that you know about his or her concerns and you have some reasons for making such.
An attention getting device
In the body of a business letter, what goes between each paragraph?
Two space if hand written
A memorandum may take the form of ___________.
Skype chat
In which direction does communication flow in a formal communication network?
Downward
In the __________ of a job application letter you have to refer to your enclosed resume and express your desire for an interview, stating when and how you can be
End matter
_____________in AIDA plan is the opportunity to remind readers of the benefits of taking the particular action.
Attention phase
____________ business people inform customers about the benefits of a product/action so the customers can recognize how ell the product/action will fill their need.
Aesthetical
With restructuring of companies, communications are row created mainly by __________
Supervisors/ managers
Mr. ali our English teacher, believes that students who major in economics or physics ____________ their imaginations
Ruin
His birthday is coming __________ next week.
Up
The fans at the back of the theatre and that woman in front _______ making too much noise.
Were
When you letter extends onto a second page you should use _________ for the second page
Plain Paper
Whether written or oral, ________ messages begin with a clear statement of the main idea, clarify any necessary details and end with a courteous close
Positive
Neither my brothers nor my father __________attended college
Have
Which of the following elements relate to the organizing direct request?
Main idea, necessary detail and specific action
Which format should be used if the information is being sent inside an organization?
Memorandum
Biased language that might offend the audience is based on________.
All options
Therefore, Because, accordingly, thus, hence are used for___________
Additional details
While placing an order, there is no need to ________
Force your reader
One of the major flaws of a failed communication is _____________
Fixed explanations
A/An __________letter is a letter in answer to a complaint letter. The answer may either be a refusal or a grant.
Claim
Which one of the following is the best expression to use with the customers for payment demand.
Please send your payment so we can proceed with your order.
She looked _________ from her book when she heard the noise.
Up
Which of the following statements is part of persuasion in oral presentation?
Gaining willing acceptance of an idea
When you turn your ideas into a message, you are the _________
Decoder
The reactions of a colleague or a prospective customer to an incomplete answer are likely to be __________
Unfavorable
Documents that are meant to ‘enact’ something include authorization memoranda and _________
Acceptance letters
Briefing, goodwill, information and report are part of _______ speaking.
Public
Effective business communication is not _________
Concise
The performance of our players was rather ______________
Worse than I had expected
Why important observations, suggestions , or objections should be written?
All options
__________ is not one of the 7C’s of communication
Character
Creativity is a measure of your believability based on how much trust you evoke and how reliable you are.
True
Written language is more ________ and generally follows a standardized grammar, structure, organization and vocabulary.
Restricted
Courtesy means only thinking about receiver and not valuing his feelings.
False
Which of the following statements is more ‘Vivid’
This letter is three times as long as you said it would be
____________ accuracy depends on the writter’s conceptual mastery of the subject and its vocabulary, as well as on his or her ability to analyze and shape data with a minimum of distortion.
Stylistic
Common implicit goals are to establish a relationship, create trust and establish credibility, and _____________
Document actions
Readers consisting of diverse groups with widely varying backgrounds and responsibilities can be named ______- readers
Complex
_____________ is a short, familiar and conversational word for ‘ have need for’
Need
Accuracy, which is the careful conforming to truth or fact, has three main aspects which include document accuracy, stylistic accuracy and _________
Technical
Which of the following words fall in the category of unfamiliar words?
Ascertain and Peruse. Both
Breaking the longer sentences into shorter ones improves____________
Readability
A letter of ______ asks someone for specific information.
Inquiry
Which of the following words should be avoided when writing an adjustment grant?
All options
A letter in which all parts begin at the left margin are in _______ form.
Full book
Which of the following appear at the end of the report?
All options
Which of the following traits help in building good will?
Throughtfulness and Appreciation
Which of the following phrases is likely to offend and should be avoided?
We must deny
Which of the following is associated with scholarly writing?
Formal writing
A letter of inquiry asks someone for specific information.
True
_____________ is a very vital step in composing a business message, and if one commits an error in this stage, it will be irreversible.
Concluding
______________ is a neutral statement which is meant to bring the audience is an accepting mood.
Good news
Which of the following familiar expressions is correct replacement for ‘ Lucrative’?
Profitable
In business communications use the ________ format if the information is being sent inside an organization
Memorandum
He____________ with his brother regularly.
Corresponds
How can business messages be more effective?
By being purposeful, audience-centered, and concise
_____________ is brief, informal report used to establish a record
Memorandum
In a business message, talk to your audience in a way that they are left with no ___________
Confusion
Keep your ________ simple and focused, so the purpose of your letter is clear.
Letter
In the composition of a business message technology like Microsoft Word affects the composing process by _____________
Increasing both productivity and effectiveness
Which one of the following is not a way of developing a paragraph?
Clarification
_____________ are documents which present focused, salient content to a specific audience.
Reports
The signature on a letter is handwritten directly above the _________
Writer’s name
Phrases such as ‘ to continue the analysis’ ‘on the other hand’ and ‘additional concept’ are used for_______________
Smooth transitions
Maury and his brother _________ to the bowling alley every day.
Go
_____________ are challenging to write because we know our readers will not be happy to receive the news.
Bad news messages
Generally speaking, in business we do not communicate to persuade and inform.
False
In __________ section of the application letter explain specifically why you are qualified for the job. Describe education, work experience and any other activity that display relevant talents.
Body
The _________ should normally begin with a brief summary statement, in one or two sentences, identifying the key topic and the scope of the memorandum.
Memorandum
Business letters are formal letters used for _____ correspondene.
All options
Verbs and ______ are more concrete than adverbs and adjectives.
Nouns
Buffer statement constitutes the _____ part of a bad news message written in indirect organizational plan.
First
A message organized by using direct plan starts with a buffer statement.
True
His years of smoking have negatively _____his health.
Affected
_____________are often used to present the result of an experiment, investigation, or an inquiry
Reports
While placing an order, there is no need to __________.
Excite your reader
Customer service correspondence occurs in _____ format.
Letterhead or postcard
There are a number of elements to a/an ______ letter. Complete the statement.
Business
Breaking the longer sentences into shorter ones improves
Readability
A letter of ________ asks someone for specific information.
Inquiry
Which of the following words should be avoided when writing an adjustment grant?
All options
A letter in which all parts begin at the left margin are in ________ form.
Full book
Which of the following appear at the end of the report?
All options
Which of the following is associated with scholarly writing?
Formal writing
A letter of inquiry asks someone for specific information
True
__________ is a very vital step in composing a business message and if one commits an error in this stage, it will be irreversible
Concluding
He _________ with his brother regularly.
Corresponds
How can business messages be more effective?
By being purposeful, audience-centered, and concise
____________ is brief, informal report used to establish a record
Memorandum
In a business message, talk to your audience in way that they are left with no ______
Confusion
In the composition of a business message technology like Microsoft Word affects the composing process by _______
Increasing both productivity and effectiviness
Which of the following statements is more ‘ Vivid’
This letter is three times as long as you said it would be
Which one of the following is not a way of developing a paragraph?
Clarification
The signature on a letter is handwritten directly above the ____________
Writer’s name
aury and his brother _______ to the bowling alley every day
Go
__________ are challenging to write because we know our readers will not be happy to receive the news
Bad news messages
Generally speaking, in business we do not communicate to persuade and inform
False
In_______________ section of the application letter explain specifically why you are qualified for the job. Describe education, work experience and any other activity that display relevant talents.
Body
The _____________ should normally begin with a brief summary, in one or two sentences, identifying the key topic and the scope of the memorandum.
Memorandum
Business letters are formal letters used for _________ correspondence.
All options
Buffer statement constitutes the ________ part of a bad news message written in indirect organizational plan
First
A message organized by using direct plan starts with a buffer statement.
True
His years of smoking has negatively ____________ his health.
Affected
Which of the following is considered an effective approach for routine, good- news and goodwill messages?
Direct approach
Everyone on the bus ___________ annoyed by the little boy running up and down the aisle
Was
Which of the following statement establishes credibility?
We’re glad to make this recommendation
E-mail messages typically take the form of ______________-
Memoranda
_____________means that you must have one main idea in a paragraph. In case of other ideas they must be clearly related
Unity
Allotting time properly is very important. Especially when time is short, you need to schedule yourself carefully and stick to it is called___________-
Scheduling
If you want to minimize the distortion which happens when a message is passed from person to person, then you are ___________-
Written medium
An order letter is also known as a PO or purchase order letter
True
Business letters are formal letters used for ___________ corrrrespondence
All options
All employees are requested to _________ from smoking in the presence of customers.
Refrain
The administration of the school district asks that each student bring identification before enrolling in the ALC.
Change ‘ them’ to ‘his’ or ‘her’
Credit references are generally used to determine the credit worhthiness of a person or individual.
True
In the organization of a direct request the very first step is to state the _________.
Cordial request for specific action
To whom usually good will letters are written?
Customer.
Which of the following gives the customer an idea of the work that has been completed to date?
Interim progress reports
______________ of a business letter shows whether any material is enclosed with the letter and who is receiving a copy of the letter.
End notation
Oral communication is also known as___________
Impersonal communication
In the composition of a business message technology like Microsoft Word affects the composing process by______________
Increasing both productivity and effectiveness
If you message is specific, definite and vivid; which of the following principle has been applied?
Corecteness
The ____________- of an order letter is to provide the vendor with detailed instructions for fulfilling an order.
Objective
A letter of inquiry asks someone for specific information.
True
Which of the following leaves your audience with the feeling that you have their personal welfare in mind ?
Courteous Close
In case of a business message which medium of communication is more effective when instant feedback is required?
Oral medium
Which of the following factors should be kept in mind regarding audience while writing persuasive messages?
All options
Effective professional correspondence uses an appropriate style, clear and concise language, and ___________
The active voice
Reports cover everything including.
All options
Proposals share a general document architecture, which is usually modified to suit specific circumstances
True
Various techniques are used to generate correspondence back to the customer.
True
________ with customers is gained by being enthusiastic, sincere, and trustworthy.
Credibility
Sales letter influences the reader to take a specific action by making an offer – not an announcement- to him
True
When the sentence length increases, try to chop it down into _________ sentences.
Two
Acknowledgements are appropriate for __________
Lager order
To persuade and to collaborate are the __________ purpose of a business message
General
Why a false statement should not be included in a sales letter?
Because it’s a fraud
_______________ are considered binding contracts, so one should avoid implying offers or promises that can’t be delivered.
Sales letters
Do not change without facts is a guideline to achieve___________
Consideration
The _______ of a business proposal is to establish a working relationship to make it happen
Aim
While placing an order, there is no need to ___________-
Excite your reader
While planning long reports choose a significant basis or guiding _________ for the division of topic
Principle
An agenda is a simple list of ________ to be discussed.
Topics
_____________ are often solitary in their process
Writers
In order to write a letter of recommendation for a person, you need.
All options
Using incorrect words, incorrect grammar, and faulty pronunciation is called _________ language and this all suggest the inability to use good English
Substandard
Which of the following help the reader quickly identity the content?
Heading and captions
___________ inform customers about the benefits of a product or an action.
Ethical business people
Select the option which is an example of a clear and coherent sentence.
His report focused on age and gender of managers
Mr. John will _________ the report
Consider
In writing commercial correspondence, it is important to employ a friendly yet efficient___________
Tone
In the __________ years, he grew richer.
Subsequent
The signature on a letter is handwritten directly above the _______
Writer’s name
Short report is submitted in the form of a letter or memorandum.
True
FAQ means ____________
Frequently asked questions
While composing a message, vary the style to create a _________ that suits the purpose.
Tone
Why information in a message should be well organized?
All options
Customer service correspondence occurs in _________ format.
Letterhead or postcard
Biannually means ____________
Two times in a year
In order to write a letter of recommendation for a person, you need.
All options
What do you usually have for ___________breakfast?
No article
A memorandum may take the form of ____________
Which of the following is the first and the most essential step in writing bad news messages?
Buffer
________________ not only conveys information, but also establishes a contractual relationship between you and the organization.
Acceptance letter
Letter of recommendation are extremely important.
All options
_____________ are documents which present focused, salient content to a specific audience.
Reports
__________ of a business letter whether any material is enclosed with the letter and who is receiving a copy of the letter.
End notation
‘You- attitude is best implemented by expressing your message in terms of the audience’s interests and needs.
True
________ the news on at five or six?
Is
In short reports attachments may consists of _________
Several pages
Which of the following have both, a denotative meaning and a connctative meaning?
Content words
He___________ the job.
Executed
Letters can be used to communicate in ___________
Formal contexts and semi-formal contexts……both
Acknowledgements are appropriate for __________
Larger order
An audit report contains numbers usually in the form of __________
Tables
______________ words are usually more vivid than long ones and improve the readability of a document.
Short
_____________ Department is the department of an organization that responds to inquiries or complaints from customers of that organization
Customer Services
In__________ the organization sends out uninvited messages to sell a product or service.
Unsolicited letter
Which one of the following is not a way of developing a paragraph?
Clarification
Job application letter should accurately restate the key terms of employment.
False
Usually technical-information letters announce__________.
Technical information
Which of the following in the primary vehicle communication within an organization?
Memorandum
Which of the following are known as ‘Elements of a of a paragraph’?
All options
The __________ is best implemented by expressing your message in terms of the audience’s interests and needs
You attitude
The ______ of the document helps you decide how to precede, how to respond to the audience, which information to focus on, and which channel or medium to use.
Purpose
When you are dissatisfied with a company’s product or service, which of the following is the best option?
Written claim letter
Memo is the short form of.
Memorandum
Ethical business people especially inform their customers about the true_________.
Benefits of a product
In which of the following message categories would you place sales and marketing messages?
Persuasive messages
Choose precise, concrete and familiar word for the term ‘ render assistance to’
Help
He ____________ tomorrow
Will pay
A business message is said to be well organized if __________ are stated clearly.
Claim and iquiry
Data included in reports should be ___________.
All options
Which of the endings best goes with the opening ‘ Dear Personal Director’ in letter Writing?
Best regards,
There are _________ types of writing.
Two
One should frequently use courtesy word/words and phrase/phrases like…..
All options
Which of the following is not an example of the pair of words?
Between, among
_________ are often used to display the result of an experiment, investigation, or inquiry.
Reports
Which ‘ transitional word’ is used to show’ comparison and contrast?
Conversely
Reports are the documents which present focused and salient results of an experiment, investigation or an inquiry to a specific audience.
True
To whom usually good will letters are written?
Customer
He _________ a new job.
Found
The main idea is the single ___________ idea, concisely stated.
Most important
Letters of ____________ are typically related to employment, admissions to institutions of higher education or scholarship eligibility.
Recommendation
Concreteness does not make use of denotative words instead of connotative words.
False
He__________ with his boss tomorrow.
Will discuss
A better organized message has ___________ chances of understanding on the part of the audience.
Increased
The message senders need to assess their message from the eyes of the _________ to be sure that they have included all the relevant information.
Receivers
Formal minutes are often required by federal, state, or local law, by-laws, charters, or organizations
True
A message organized by using direct plan starts with a buffer statement.
False
Which of the following is not a part of indirect plan for bad news messages?
A clear statement of the bad news.
___________ are considered binding contracts, so one should avoid implying offers or promises that can’t be delivered.
Sales letters
_____________ stems from a sincere you-attitude. It is not merely politeness with mechanical insertion of ‘ please’ and thank you but applying socially accepted manners is also a form of it.
Courtesy
Which of the following parameters defines demographics of consumers?
Income
Any information against the expectations of _________ is considered bad news.
All options
In the body of a business letter, what goes between each paragraph?
One space if hand written and two spaces if typed ……both
Which of the following is not the purpose of informational reports?
To inform or instruct the reader.
Which one of the following makes use of denotative words instead of connotative words?
Concreteness
Communicating concretely does not mean being _______________.
All options
The subject of a business report _________ its format and vocabulary.
Affects
There have been a lot of rain in the lower mainland in the last twenty-four hours.
Change ‘ have been’ to ‘has been’
In many organizations the final place of writing is a team effort with more than one writer working on a single document is called__________
Collaboration
When you know the reader’s name but not the gender, which is an appropriate salutation?
Dear hiring Manager
My brother likes maths _______ he doesn’t like history.
But
Both an essay and a paragraph is required for successful graduation.
Change is to are
In a business message, talk to your audience in a way that they are left with no ____________
Confusion
________________ is one of the cores of concreteness.
Clarity
A letter of inquiry asks someone for specific information.
True
Which of the following you should avoid when you are responding to a claim and your company is at fault?
Sympathizing with the customer’s inconvenience
Letters of ____________ are extremely important in decisions to hire, admit an individual and to award a scholarship or grant.
Recommendation
Which part of speech is especially powerful and tells what is happening in a sentence?
Verbs
When placing an order, you should excite your reader’s interest.
False
Consideration is also called the ___________
You-attitude
Which of the following is NOT used in external business communication ?
Memo
Effective professional correspondence uses an appropriate style, clear and concise language, and _________
The active voice
Acceptable writing mechanics is related to ________ of a document.
All options
_____________ Stems from a sincere you-attitude. It is not merely politeness with mechanical insertion of please and thank you but applying socially accepted manners is also a form
Courtesy confirm
____________ are an essential component of almost all admissions, grant, and employment processes as it provides a statement of support for a candidate.
References and recommendations
In which directions does communication flow in a formal communication network?
Downward
Which of the following leaves your audience with the feeling that you have their personal welfare in mind?
Courteous Close
_____________ at the moment. I’ll get to the market.
AS it isn’t raining
In _________ attachments may consists of several pages.
Short reports
While writing news message, avoid blunt statements that are likely to cause pain and anger.
True
An agenda is a simple list of ___________ to be discussed.
Topics
Adjustment letter is a letter in answer to a _________ letter. The answer may either be refusal or a grant.
Complaint
In composing a business letter, the most important skill is ________.
The art of delivering
Which of the following is not a characteristics of correctness?
Check accuracy of figures, fact and words.
We are looking ________ the shops when we were in the market.
Around
Various techniques are used to generate correspondence back to the customer.
True
Which of the following sentences contains figurative expressions?
She could be called the spark plug of the group
When the sentence length increases, try to chop it down into ________ sentences
Two
Allotting time properly is very important, Especially when time is short, you need to schedule yourself carefully and stick to it is called__________
Scheduling
The aim of a _________ is to establish a working relationship to make it happens
Business proposal
Which type of product is intangible?
Services
While composing a business message, choose words that ___________ be misinterpreted.
Won’t
____________ makes a statement of support for a candidate by assessing the applicant’s qualities and capabilities for performing a particular task.
Recommendation letters
If a memo is typed by a person other than the memo writer ________ should be used.
Reference initials
Did the doctor look ___________ your leg?
At
To decode a message is to;
Interpret a message
Use the memorandum format if the information is being sent inside an organization.
True
Which of the following letter accompanies a larger item, usually a document?
Transmittal letter
The subjects of a business report ___________ its format and vocabulary.
Affects
There are a number of elements to a/an ___________ letter. Complete the statement.
Business
Claim is a legal demand or assertion by a claimant for _________ for a loss
All options
Which one of the following is not the part of proposal structure?
Subject
The signature on a letter is handwritten directly above the _________
Writer’s letter
Choose the verb from the following options.
Produce
Which of the following is an essential component of employment process?
Refrences
For effective designing of documents special attention is paid to.
All options
Which of the following is the first step involved in planning a sales letter?
Determining the main idea
The decode a message is to.
Interpret a message
Protocol is another name for________________
Minutes
Proposals share a general document architecture, which is usually modified to suit specific circumstances.
True
While writing bad news message, avoid blunt statements that are likely to cause pain and anger.
True
How main types of sentences are used to give your sentence variety?
3
If you expect your audience to __________ with you, use a structure that focuses attention on conclusion.
Agree
Which of the following options is likely to offend and should be avoided?
None optins
Job application letters not only convey information, but also establish a contractual relationship between you and organization.
True
Which of the following is not a part of indirect plan for bad news messages?
A buffer
The planning stage should take about _______________
50% of the time you have to produce the message
How many punctuation styles are usually used in business communication?
Three
The subject of a business report _______ its format and vocabulary.
Affects
There are a number of elements to business letter.
True
There have been a lot of rain in the lower maintained in the last twenty-four hours.
Change have been to has been
In the body of business letter, what goes between each paragraph?
One space if hand written and two space if typed…both
Which of the following is not the purpose of informational reports?
To inform or instruct the reader
Formal minutes are often required by federal, or local law, by laws, characters, oregulations.
True
He __________ with his boss tomorrow.
Will discuss
A letter of inquiry asks someone for specific information.
True
________ is one of the cores of concreteness
Grammer
There are ________ types of writing
Five ……confirm page no 8
A message organized by using direct plan starts with a buffer statement.
FALSE
Communicating concretely does not means being __________________
Vague and general in one’s writing
Which of the following parameters defines demographics of consumers?
Income
In a business message, talk to your audience in a way that they are left with no ________
Confusion
In many organization the final piece of writing is a team effort; with more than one writer working on a single document is called_________
Collaboration
A business message is said to be well organized if _______ are stated clearly.
Purpose and subject
How many type of sentences are used to give your sentence variety?
3
In_________ attachments may consists of several pages.
Short reports
If you expect your audience to _______ with you, use a structure that focuses attention on conclusion.
Agree
Which of the following is NOT used in external business communication?
Memo
Which of the following sentences contains figurative expression?
She could be called the spark plug of the group
Which of the following is an essential component of employment process?
Refrences
Which of the following factors should be kept in mind regarding audience while writing persuasive messages?
All options
The organization of a longer message should reflect both the _______
Purpose of the message and the audience’s probable reaction
To whom usually good will letters are written?
Customer
Construct effective sentences and paragraph for __________.
Clarity
When placing an order, you should excite your reader’s interest.
True
IS your mother working in _________ old office building?
No article
Which part of speech is especially powerful and tells what is happening in a sentence?
Verbs
I like sohail and Eiffel tower is in Paris
Unity
In bad news messages, you as a business person need to help your audience remain _______ towards your business and possibly towards you.
Disposed
A buffer is the last step while writing an indirect plan.
False
Which of the following should be kept in mind regarding audience while writing persuasive messages?
All options
Which of the following falls under the category of substandard language?
All options
When you know the reader’s name but not the gender, which is an appropriate salutation?
Dear ali confirm
Age, gender, occupation, income, and education are ____ aspects of vital consideration for defining the audience.
Demographic
Which of the following is associated with scholarly writing?
Formal writing
Varying our style can enable us to sound passionate or objective in a written document.
True
She came _________ some old letters in the cellar.
Across
End mater of a proposal includes___________
All options
In mixed punctuation a comma flows the salutation.
False
In mixed punctuation a colon flows the salutation.
True
Which of the following elements relate to the organizing direct requests?
General rule, main idea and cordial request
Which of the following transitional markers shows additional details?
Furthermore
Which of the following gives you an opportunity to get your message across to a skeptical or hostile audience?
Indirect approach
Which of the following ensures success to message by leaving audience with a feeling of their personal welfare in mind?
Courteous close
In bad news message, the ________ is of crucial importance.
Tone
Don’t make false promises. People are more likely to react positively to your message when they have confidence in you. The above statement is an example of __________
Credibility
Most organization rely on _________ for their existence.
Successful proposal writing
_____________ is one of the cores of concreteness.
Grammer
They talked about things and persons ____________ they remembered.
Which
If you are using letterhead stationery, include only the __________ two lines below the bottom of the letterhead.
Date
In the _________ of a job application letter you have to refer to your enclosed resume and express your desire for an interview, stating when and how you can be contracted.
End matter
The _________ should normally begin with a brief summary statement, in one or two sentences, identifying the key topic and the scope of the memorandum.
Memorandum
All of the following messages are likely to please your audience except.
Granting an adjustment.
Be aware of the difference between a _________ request in question form and a question that is part of a request.
Polite
The contract____________.
Had a requirement of 2 years
Business letter is the most ______ mode of communication.
Convinent
Which of the following indicates consideration?
Focus on you instead of I or we
Functional words include_____________.
Conjunction and preposition and articles and pronouns …. Both
It stems from a sincere you- attitude . Mechanical insertion of please and thank you is not helpful. Rather it is politeness that grows out of respect and conern for other. The above statement describes which of the following.
Courtesy
___________ are functional units that receive around a single thought.
Paragraph
What is style in writing?
Style is the way of using words to achieve a certain tone or overall impression in writing.
If a memo is typed by a person other than the memo writer ___ should be used.
Signature line
When you letter extends onto a second page you should use ____ for the second page.
Letterhead
Defining the purpose of the document helps the writer to _______.
Decide all of the above
Identify the statement which should NOT be included in NECESSARY DETAILS section of a positive message.
Satisfy reader’s information needs
A ________ sentence expresses one independent clause and one or more dependent clauses.
Complex
While communicating do not leave your audience in ________.
Doubt
Communication that seems inconsequential can becomes very important if information it contains is _________
Full of facts and business jargons
Did the doctor look _________ your leg?
At
If you expect your audience to _________ with you, use structure that focuses attention on conclusion.
Agree
Recommenders must be __________ people.
Respectable
Usually technical-information letters announce____________.
Technical information
The purpose of _________ is to get the meaning from your head accurately to the reader.
Clarity
___________ includes doctorial dissertations, scholarly articles, top-level government agreements etc.
formal writing
Which one of the following is the part of proposal Structure?
Letter of transmittal
Which of the following parameters defines demographics of consumers?
Lifestyle
A good writer is highly ________ as he strongly believes that a message sent is not message received.
Investigate
In ____________- of AIDA plan your objective is to encourage your audience to hear about your main idea, problem or new product.
Attention phase
There have been a lot of rain in the lower mainland in the last twenty four hours.
Change have been to has
TONE is the most difficult part of writing to control because it is _________.
Non-formal
In writing commercial correspondence, it is important to employ a friendly yet efficient _________
Tone
Which term from the following is used to describe type of audience?
Primary
Desire is one of the four phrases of Aida plan
True
The main idea is the single __________ idea concisely stated.
Most important
Acceptable writing mechanics is related to __________ of a document.
All options